At 93gl, we believe that gaming should always be a source of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every Filipino player the tools, information, and support they need to stay in control.
93gl takes responsible gaming seriously. These are the six core commitments we make to every player on the platform — not just words on a page, but real tools and policies built into how 93gl operates every single day.
93gl enforces a minimum age of 21 years for all real-money gaming, consistent with Philippine gaming regulations. Every new account undergoes age verification before any real-money activity is permitted. We will never knowingly allow underage individuals to play.
Set a daily, weekly, or monthly deposit cap on your 93gl account at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period — decreasing it is instant. You are always in control of how much you put in.
Beyond deposit limits, 93gl lets you set a maximum loss threshold per day, week, or month. When you reach your loss limit, your account is automatically restricted from further real-money play for the remainder of that period — no exceptions, no overrides.
It's easy to lose track of time when you're playing. 93gl lets you set session time reminders that notify you when you've been playing for a set duration — 30 minutes, 1 hour, 2 hours, or a custom interval. A gentle nudge to take a break and step away.
If you feel you need a break from gaming, 93gl's self-exclusion tool lets you temporarily or permanently close your account. Temporary exclusions range from 24 hours to 12 months. Permanent self-exclusion is irreversible. Contact our support team to activate this at any time.
Our player support team is available around the clock via live chat. If you're concerned about your gaming behaviour — or that of someone you know — reach out to us. We're here to listen, not to judge, and we can connect you with professional support resources in the Philippines.
Every 93gl account comes with a full suite of responsible gaming tools built directly into the platform. You don't need to call anyone or fill out a form — these controls are available in your account settings at any time, day or night.
We designed these tools to be easy to find and easy to use, because we know that the moment you need them, you need them fast. Here's a breakdown of what's available and how each one works.
Gambling is addictive. Know when to stop. If gaming is no longer fun and is starting to affect your finances, relationships, or mental health, please use the tools below or contact our support team immediately.
Found in Account Settings → Responsible Gaming. Set a PHP deposit cap per day, week, or month. Reductions apply instantly; increases require a 24-hour waiting period to prevent impulsive decisions.
Cap the total amount you can lose within a defined period. When the limit is reached, real-money play is paused automatically until the period resets. You can always lower your limit — raising it requires a 24-hour delay.
Set a play-time alert so you receive a notification after a chosen duration. The reminder appears on-screen and gives you the option to continue or end your session. It's a simple but effective way to stay aware of how long you've been playing.
Take a short break from gaming without fully closing your account. Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you cannot log in or place any wagers. The period cannot be shortened once activated.
Request a temporary exclusion (1 to 12 months) or permanent exclusion from the 93gl platform. Contact our support team via live chat or email to activate. During exclusion, your account is fully suspended and you will not receive any marketing communications from 93gl.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many people don't realise there's an issue until it has already caused significant harm. Knowing the warning signs is the first step toward getting help.
If you recognise any of the following signs in yourself or someone you know, we strongly encourage you to use 93gl's responsible gaming tools or seek professional support.
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer honestly — this is for your benefit, not ours. If you answer "yes" to three or more of these questions, we encourage you to reach out for support.
Have you ever spent more money on gambling than you originally planned to?
Have you ever gambled to try to win back money you had previously lost?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Have you ever lied to someone close to you about how much you gamble or how much you have lost?
Has gambling ever caused problems with your relationships, work, studies, or finances?
Have you ever borrowed money or sold something to get funds for gambling?
Do you find yourself thinking about gambling when you should be focused on other things — work, family, or daily responsibilities?
If you answered yes to 3 or more: Please consider using 93gl's self-exclusion or cooling-off tools, or reach out to our support team. You can also contact a professional counselling service in the Philippines for confidential assistance.
Philippine law sets the minimum gambling age at 21 years old. This is not just a regulatory checkbox for 93gl — it is a genuine commitment to protecting young Filipinos from the potential harms of gambling before they are mature enough to make fully informed decisions about risk.
Every new 93gl account is required to complete Know Your Customer (KYC) verification before any real-money deposits or wagers are permitted. This process includes submission of a valid government-issued ID — such as a Philippine National ID, passport, or driver's licence — to confirm both identity and age.
Accounts found to belong to individuals under 21 years of age will be immediately suspended, all funds will be returned, and the case will be reported to the relevant authorities as required by Philippine law. There are no exceptions to this policy.
Parents and guardians: If you believe a minor in your household has accessed the 93gl platform, please contact our support team immediately at [email protected]. We will act swiftly to investigate and close any underage account.
Gaming at 93gl should always be fun, controlled, and within your means. Sign in today and explore our full range of games — with all our responsible gaming tools right there in your account settings whenever you need them.
21+ only | Gambling is addictive. Know when to stop. | Play within your means.